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Using the Cloud to Enhance the Customer Experience Companies are seeking to improve their customers' experiences by delivering high quality service both to retain customers and their revenues but increasingly to attract new buyers and clients. Cloud contact center solutions have developed to the point where, with advanced design and implementation, they can improve customer service while providing cost savings and greater productivity. -
Mobile Security: Protecting Critical Data Mobile devices (notebooks, smartphones and tablets) represent the new norm for staff and managers in all kinds of enterprises. It's become increasingly common to walk into a meeting and find at least one participant with a notebook, two mobile phones (for work and home) and a tablet. -
Mobile Solutions: Boosting Productivity and Efficiency Building an End-to-end Mobile Strategy :Starting with a holistic approach to mobility to yield benefits and savings. Smartphone, tablet computer and ultrabook purchases number in the hundreds of millions per year. This onslaught of devices underscores the move toward mobility in organizations of all sizes across many industries, government agencies and educational institutions. -
Understanding Business Ethernet Services The network is your business" has been a mantra for many years indicating how businesses rely more heavily on being networked between their facilities, data centers, suppliers, business partners and customers. -
The Role of Virtual WAN Optimization in the Next-Generation Datacenter Growing data volumes, offsite data replication, and the increasing use of content-rich applications and Big Data are requiring IT organizations to optimize available network resources. Trends such as virtualization and cloud computing further reinforce this requirement. To help with this process, companies are increasingly relying on a new generation of software-based WAN optimization capabilities that are displacing standalone physical appliances by offering more scalability, flexibility, and manageability. |
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